Refund policy

Thank you for shopping with us at MR.E. We strive to provide high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return or exchange your purchase. Please review our refund and exchange policy below.

Refund Policy:

Due to being a small business it can be difficult to give refunds.

Due to our fully detailed size guide & "shipping & returns" tab below our description we hope to make you fully aware of garment sizes & returns policy before your purchase.

There will unfortunately be a no refunds policy unless you have received the garment in a damaged condition. We only accept exchanges for item, size or store credit.

We strive to give the best quality garments and shipping to your satisfaction.We hope you are pleased with your purchase.


Exchange Policy:

Please note that all sales are final. However, your satisfaction is paramount to us. If, by any chance, your item arrives damaged, we'll gladly accept exchanges or offer store credit. These will be accepted within 7 days of the original purchase date and must be in new, unworn, and unused condition, with all original tags and packaging intact.

Rest assured, before dispatch, each item undergoes rigorous quality checks to ensure it meets our standards of excellence. To initiate an exchange, please contact our customer service team at info@mreclo.com.

Non-Refundable/Non-Exchangeable Items:
Sale items, discounted items, and promotional items are final sale and not eligible for refund or exchange.
Undergarments, swimwear, and accessories (including but not limited to hats, socks, and jewellery) are not eligible for refund or exchange due to hygienic reasons.
Items that are damaged, worn, or altered after purchase are not eligible for refund or exchange.

Please note:

We entrust all parcels to Australia Post Tracked & Signed for utmost reliability. Anticipate your item to be dispatched within 3-5 working days.

For our global patrons, while we're thrilled to extend our reach, please bear in mind that any Duty/Customs fees incurred during international delivery are the responsibility of the recipient. Please factor this into your decision when ordering from outside Australia.

Kindly note, all orders are considered final. However, should you receive a damaged item, we're more than happy to facilitate exchanges or offer store credit. Your satisfaction remains our top priority.

Queries or concerns? Feel free to reach out to us via email at info@mreclo.com.

Shipping:

Please allow 3-5 days for your order to be processed. Once your order is shipped, you will receive a tracking number via email.

 

  • STANDARD shipping within Australia.

    Within NSW: 3-4 Business Days.

    Outside NSW: 3-6 Business Days.
  • EXPRESS shipping within Australia.

    Within NSW: 2-3 Business Days.

    Outside NSW: 2-4 Business Days.
  • STANDARD INTERNATIONAL.

    5-8 Business Days.
  • EXPRESS INTERNATIONAL.
          2-6 Business Days.

 

We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages.

Call 131 318 for further updates on your order using Australia Post.

Call +61 370356818 for any parcels being sent overseas using DHL

We appreciate your understanding and cooperation with our refund and exchange policy. If you have any questions or concerns, please contact our customer service team at info@mreclo.com. We are here to assist you and provide the best possible shopping experience. Thank you for your support of Mr E.